domestic

FAQ's

FAQ’s

1. What is Heating Oil?

Heating Oil is used to heat your boiler and is an alternative fuel source to electricity and gas.

Approximately 10% of British households — 2.7 million homes — are not connected to the national gas network. These householders rely on an alternative fuel to heat their homes.

Heating Oil is used by an estimated 1.5 million British households and is therefore the most popular alternative. It is typically the most convenient and low-cost solution for households off the national grid.

Heating Oil is delivered by fuel tankers which are specially designed for making deliveries to homes, the fuel is then pumped into a heating oil tank which is usually stored outside the house. 

2. How can heating oil be used?

Heating oil is predominantly used with a heating oil boiler, which heats the radiators in your home. It can also be used with an oil-fired range cooker, such as an Aga or Rayburn.

It is illegal for heating oil to be used on public roads, as red diesel and kerosene are subject to lower tax rates than diesel sold at petrol stations.

3 . Why should I choose heating oil?

Over 1.5 million homes in the UK use oil for their home heating because it is safe, clean, and efficient. In 2010, 4 million tonnes of heating oil were sold, of which 2.5 million tonnes was for domestic heating. New A-rated oil-fuelled boilers can produce up to 97% efficiency, making oil a more economical fuel than others.

Domestic heating oil is also traditionally cheaper than LPG, cleaner and easier to use than solid fuel. It’s also safe and extremely economical.

http://www.oftec.co.uk/consumers/consumers-faqs

4. When should I buy heating oil?

Heating oil is typically cheapest during the summer months, when demand is lowest. Buying at this time also ensures you’re prepared for any cold snaps.

5. How much heating oil do I need?

The average UK gas customer consumes approximately 14,000 kWh per year3. This is equivalent to around 1,400 litres of heating oil.

Most domestic tanks have a capacity of 1,000 to 2,500 litres — check the label if you aren’t sure of yours.

Filling your tank to capacity can be cheaper and more convenient, and helps prevent the build-up of harmful condensation in the summer.

The minimum order for heating oil is 500 litres.

6. How do I replace a rusting tank?

Contact Sprint and we will send out one of our OFTEC qualified engineers. Sprint stock plastic fuel tanks with capacities up to 2000 litres so we can quickly change a damaged or old tank.

7. What do I do in case of an emergency?

If you run out of heating oil contact Sprint as soon as possible.

We will endeavour to get your oil delivered to you quickly as possible but please be aware that this could take a little longer when fuel demand is at its highest.

We know your probably freezing but please resist the temptation to fire your boiler up as soon as a delivery is made. If your tank has been completely emptied please let the delivery settle for a least an hour. This will give any sediment time to settle back to the bottom of the tank.

Our depot stocks Emergency 20 litre cans of heating oil, which you can pick up by visiting our Sittingbourne depot. Please call in advance so we can get them ready for you to collect.

8 What size will the vehicle be?

At Sprint we have 3 different sizes of Tanker.  Our standard vehicle is a 6 wheel tanker. This is Approx 8ft wide x 30ft long. If you have restricted access, you may need to request a 4-wheeler or Sprinter tanker. You can select which vehicle you require during the order process if they are available in your area.